Return & Refund Policy
At saugacannabis , we are committed to providing high-quality cannabis and herbal wellness products. Your satisfaction is of utmost importance to us, and we want you to feel confident and secure when shopping with us. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted, how the process works, and what to expect in the event of a product issue.
1. Overview
We understand that there may be occasions when you are not entirely satisfied with your purchase. Whether due to damaged items, incorrect products, or other concerns, we are here to help. Please read the following policy carefully before making a return request.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The return request must be made within 7 calendar days of receiving your order.
- The product must be unopened, unused, and in its original packaging.
- The item must be in the same condition as received.
- The return must be accompanied by the original receipt or proof of purchase.
We do not accept returns for:
- Opened or used products
- Items purchased as part of a clearance, sale, or promotion marked “final sale”
- Perishable goods
- Customized or personalized products
3. Damaged or Defective Items
If you receive a product that is damaged, defective, or not what you ordered, we will gladly replace the item or offer a full refund. To process this, you must:
- Notify us within 48 hours of delivery.
- Provide photographic evidence of the damage or defect.
- Include your order number and contact details in your email.
We reserve the right to inspect returned items before issuing a refund or replacement.
4. How to Initiate a Return
To initiate a return:
- Contact our Customer Support at support@example.com or through WhatsApp or our website live chat.
- Provide your order number, the reason for the return, and attach any supporting images if applicable.
- Once approved, we will provide you with a Return Authorization and a return shipping label.
- Ship the item back to us within 5 business days of receiving the authorization.
Returns without prior authorization will not be accepted or processed.
5. Return Shipping
- For defective, damaged, or incorrect products, we will cover the return shipping costs.
- For all other returns, including buyer’s remorse, customers are responsible for the shipping fees.
- We strongly recommend using a trackable shipping service. We are not responsible for items lost in transit.
6. Refund Processing
Once we receive your returned item, our team will inspect it and notify you regarding the status of your refund.
If the return is approved:
A refund will be initiated to your original payment method.
Please allow 5 to 10 business days for the amount to reflect in your account, depending on your bank or payment provider.
If your return is denied, we will notify you by email with the reasons for the denial and offer further assistance.
7. Partial Refunds
In some cases, only partial refunds may be granted (if applicable):
- Products with signs of use or tampering
- Items not in original condition, packaging, or missing components
- Returns initiated outside of the eligible time frame
8. Non-Returnable & Non-Refundable Items
Certain products are exempt from being returned or refunded:
- Gift cards
- Downloadable or digital products
- Used skincare or wellness products
- Subscription boxes after shipment
Free promotional items or giveaways
9. Exchanges
At this time, we do not process direct exchanges. If you need a different item, please complete the return process for the original product and place a new order for the item you want.
10. Cancellations
You may cancel your order within 2 hours of placing it. After this window, the order may have already entered processing or shipping, in which case cancellation is no longer possible. If eligible, refunds for canceled orders will be processed within 3–5 business days.
11. Refunds for Late or Missing Deliveries
If your order hasn’t arrived within the estimated delivery window, please contact us. We’ll investigate the issue with our courier partners and either:
- Reship the order at no extra cost, or
- Issue a full refund, if the item is deemed lost
Please allow appropriate delivery times before requesting a refund due to late arrival.
12. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically for the latest information.